Money Back Guarantee
When you buy a mattress from Banner Mattress, Banner will give you 120 nights of sweet dreams to make sure you absolutely love your new mattress purchase. If not, you can exchange it one time for another mattress of the same size and of equal or greater value within 120 days from your purchase date. If you cannot find another mattress that you absolutely love, we will refund your purchase minus a small processing fee.
To qualify for an exchange or a refund:
- Minimum Purchase: Your original mattress set was purchased for $699 or more.
- Mattress Protector: You purchased a mattress protector pad as part of the sale and it is shown on your original invoice.
- Adjustment Period: You have allowed your body to adjust to your new mattress by sleeping on it for a minimum of 30 nights.
If you meet these requirements, here are some things you should know.
- You pay the price difference between the selections if applicable.
- There is a minimum $99 redelivery fee for all mattress or foundation exchanges.
- There is a minimum $149 processing fee on all mattress returns.
- There is a minimum $99 processing fee for all foundation returns.
- Exchanges/returns must be completed Monday through Friday via our delivery service for purposes of product evaluation.
- Dirty, stained, damaged, or abused products do not qualify for the 120 Night Sweet Dreams Guarantee and void your warranty.
- The 120 Night Sweet Dreams Guarantee does not apply to adjustable bases, up-foundations, accessories, daybeds, metal beds, wood beds, special order items, floor samples/models,
- closeouts, discontinued, or “as is” merchandise.
- No coupons, special offers or discounts apply to the 120 Night Sweet Dreams Guarantee.
IMPORTANT If you remove the law label from the mattress set, the product warranty will be voided and no exchange or refund will be authorized.
If for any reason, you cannot find the mattress of your dreams at Banner, qualified purchases will be refunded less the amount of all processing fees, Gift Cards and or Rebates issued, plus less the “Price” and applicable taxes of all products sold at zero dollars as shown on your Sales Order. Please allow 30 days for processing.