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Manufacturers have different requirements for filing a warranty claim. Before you submit your claim, please look through the following instances where a warranty claim may be unnecessary and can easily be fixed or isolated – saving you time and extra work. Some of the normal wear and tear include:
Body impressions are normal characteristics of premium Mattresses. They are confirmation that the product is conforming to your body. Body impressions are not considered manufacturing defects. Settling and contouring of comfort layers in your mattress are to be expected. Unless the compressions exceed one and one-half inches (1 ½ inches) body impressions are not considered a potential defect. Instead, they are an indication that your mattress is conforming to your body as it should. Frequent rotations, end to end on a single sided mattress and, end to end and flipping on a double-sided mattress, should help even out the contouring to achieve the ultimate comfort level. If you have not done these frequent rotations in the past, it may take several weeks or months of this rotation process to evenly compress your mattress surface.
Squeaks or Noises
Squeaks or other noises usually originate from the bed frame or head and footboard attachments. Please remove the mattress and box from the frame and set them aside. Check for loose connections on the frame at the head or footboard connection. Push down on all parts and connection points of the frame. If there is no squeak found within the frame, move on to the box. Place the box on the floor. Press down on the corners and all around the sides of the box to determine if there are any squeaks coming from the box. Repeat this process with the mattress if no squeaks are present in the box. Follow these steps to isolate a squeak or noise issue.
A new box provides a level support for your mattress. If an old box sags, then your new mattress will conform to the old box and sag also. Check your frame. Make sure it is level and that it provides proper and adequate support to your set. It is mandatory to have a center support for premium full size mattresses and all queen and king size mattresses. This helps distribute the weight evenly. The wrong frame or box can damage a mattress and may be considered abuse, resulting in a voided warranty. Be sure you have the proper support systems for your mattress size and construction. See the back of your Invoice for Warranty guidelines.
Visible Ridge in Center
When two people share a bed, they usually each sleep on one side, therefore settling the layers of comfort on each side. Often times, there is a visible ridge down the middle of a king or queen bed where the comfort layers have not been compressed. This is normal and is not considered a warranty issue. To minimize the middle ridge and body impressions, sleep on all surface areas of the bed, including the middle and rotate your mattress and box springs regularly. This will help to compress each side more evenly as well as the entire sleep surface.
There is no warranty on the mattress fabric or fabric covering the box. Stains, soil of any kind, burns or damage to the fabric covering the mattress or box can compromise the contents and voids the warranty.
Find Your Warranty
If you still would like to make a claim or read through the product warranties, please see the manufacturer list below to find your product. Can't find your mattress or product? Please, contact our customer service department for further instructions.
(Before June 2003)
(June 2003 – 2007)