We're sorry to hear that you are experiencing a problem with your Banner purchase.

Manufacturers have different requirements for filing a warranty claim. Before you submit your claim, please look through the following instances where a warranty claim may be unnecessary and can easily be fixed or isolated – saving you time and extra work. Some of the normal wear and tear include:

Body Impressions/Settling
Body impressions are normal characteristics of premium Mattresses. They are confirmation that the product is conforming to your body. Body impressions are not considered manufacturing defects. Settling and contouring of comfort layers in your mattress are to be expected. Unless the compressions exceed one and one-half inches (1 ½ inches) body impressions are not considered a potential defect. Instead, they are an indication that your mattress is conforming to your body as it should. Frequent rotations, end to end on a single sided mattress and, end to end and flipping on a double-sided mattress, should help even out the contouring to achieve the ultimate comfort level. If you have not done these frequent rotations in the past, it may take several weeks or months of this rotation process to evenly compress your mattress surface.

Squeaks or Noises
Squeaks or other noises usually originate from the bed frame or head and footboard attachments. Please remove the mattress and box from the frame and set them aside. Check for loose connections on the frame at the head or footboard connection. Push down on all parts and connection points of the frame. If there is no squeak found within the frame, move on to the box. Place the box on the floor. Press down on the corners and all around the sides of the box to determine if there are any squeaks coming from the box. Repeat this process with the mattress if no squeaks are present in the box. Follow these steps to isolate a squeak or noise issue.

Sagging
A new box provides a level support for your mattress. If an old box sags, then your new mattress will conform to the old box and sag also. Check your frame. Make sure it is level and that it provides proper and adequate support to your set. It is mandatory to have a center support for premium full size mattresses and all queen and king size mattresses. This helps distribute the weight evenly. The wrong frame or box can damage a mattress and may be considered abuse, resulting in a voided warranty. Be sure you have the proper support systems for your mattress size and construction. See the back of your Invoice for Warranty guidelines.

Visible Ridge in Center
When two people share a bed, they usually each sleep on one side, therefore settling the layers of comfort on each side. Often times, there is a visible ridge down the middle of a king or queen bed where the comfort layers have not been compressed. This is normal and is not considered a warranty issue. To minimize the middle ridge and body impressions, sleep on all surface areas of the bed, including the middle and rotate your mattress and box springs regularly. This will help to compress each side more evenly as well as the entire sleep surface.

Fabric
There is no warranty on the mattress fabric or fabric covering the box. Stains, soil of any kind, burns or damage to the fabric covering the mattress or box can compromise the contents and voids the warranty.

Find Your Warranty
If you still would like to make a claim or read through the product warranties, please see the manufacturer list below to find your product. Can't find your mattress or product? Please, contact our customer service department for further instructions.

 


Mattresses

Manufacturer
View Warranty
How to File a Claim
 
Aireloom
See Owner’s Manual
Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
LOONA
Print and mail in warranty claim form. Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
Banner Mattress
Print and mail in warranty claim form. Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
Beautyrest (Before March 1, 2015)
Call Simmons Corp 877-399-9397 for assistance. Hours: Monday -Thursday 8:30am -4:30pm, Friday 8:30 am – 2:30pm (ET) for assistance.  Vea la garantía en español. www.simmons.com/Warranty-Claim
 
Beautyrest (After March 1, 2015)
Call Simmons Corp 877-399-9397 for assistance. Hours: Monday -Thursday 8:30am -4:30pm, Friday 8:30 am – 2:30pm (ET) for assistance. Vea la garantía en español. www.simmons.com/Warranty-Claim
 
Comfortaire
Call 1-800-759-0594 (Comfortaire Customer Service).
 
iComfort (Serta)
Call Serta Corp 888- 557-3782 for assistance. Hours: Monday – Friday 9:00am -5:00pm Eastern Standard Time for assistance. Go to www.Serta.com/customer-care to start your warranty claim
 
iSeries (Serta) 
Call Serta Corp 888- 557-3782 for assistance. Hours: Monday – Friday 9:00am -5:00pm (ET) for assistance. Go to www.Serta.com/customer-care to start your warranty claim online.
 
iSeries (Serta) 2015
Call Serta Corp 888- 557-3782 for assistance. Hours: Monday – Friday 9:00am -5:00pm (ET) for assistance. Go to www.Serta.com/customer-care to start your warranty claim online.
 
Sealy/Stearns & Foster
(Before June 2003)
Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
Sealy/Stearns & Foster
(June 2003 – 2007)
Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
Sealy/Stearns & Foster
(2008)
Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
Serta
Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
Serta 2015
Call Serta Corp 888- 557-3782 for assistance. Hours: Monday – Friday 9:00am -5:00pm (ET) for assistance. Go to www.Serta.com/customer-care to start your warranty claim online.
 
Tempur-Pedic
Call 800-821-6621 (Tempur-Pedic Customer Service). Tempur-Pedic requires the customer to go directly to Tempur-Pedic for all warranty concerns. Go online to www.tempurpedic.com/warranties
 

Adjustable Bases

 
Banner Is always happy to help assist you with any warranty concern you may have and adjustable base you purchased from us. However, If you wish to expedite your claim, sometimes the quickest way to receive service is to go directly to the manufacturer as they are the warranty provider. Below is a complete list of our adjustable base manufacturers along with their customers service/warranty contact phone numbers and hours of operation. Additionally, feel free to contact Banner Mattress Customer Service at 909-835-4216 for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
Manufacturer
View Warranty
How to File a Claim
 
Banner Adjustable Base
See Owner’s Manual
Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
Innova
Call 1-877-386-1373 Mon – Fri 9am to 5pm (PT) for assistance.
 
Leggett & Platt
Call 800-888-3078 (Leggett & Platt Customer Service) for assistance. Hours: Mon – Fri 8am to 8pm and Sat 10am to 3pm (ET)
 
MB&G Ergo Pedic
Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
MB&G
Call 909-835-4216 (Banner Mattress Customer Service) for assistance. Hours: Tuesday – Thursday, 7:30am – 4:00pm.
 
Sealy Optimum
See Owner’s Manual
Call 877-826-8757 (Sealy Optimum Customer Service) for assistance. Hours: Mon – Fri 8am to 9pm and Sat 9am to 5pm (ET)
 
Sealy Platinum
See Owner’s Manual
Call 800-888-3078 (Sealy Platinum Customer Service/Leggett & Platt Customer Service) for assistance. Hours: Mon – Fri 8am to 8pm and Sat 10am to 3pm (ET)
 
Serta Motion Custom
Call 888-550-3746 (Serta Customer Service) for assistance. Hours: Mon – Fri 7am to 5pm and Sat 9am to 2pm (PT)
 
Serta Motion Essentials II 2015
Call 888-550-3746 (Serta Customer Service). Hours: Mon – Fri 7am to 5pm and Sat 9am to 2pm (PT)
 
Serta Motion Perfect
Call 888-550-3746 (Serta Customer Service). Hours: Mon – Fri 7am to 5pm and Sat 9am to 2pm (PT)
 
Serta Motion Perfect II 2015
Call 888-550-3746 (Serta Customer Service). Hours: Mon – Fri 7am to 5pm and Sat 9am to 2pm (PT)
 
Simmons NuFlex
See Owner’s Manual
Call 888-550-3746 (Simmons Customer Service). Hours: Mon-Fri 7am to 5pm and Sat 9am to 2pm (PT)
 
Tempur-Ergo Basic/Advanced
Call 800-821-6621 Tempur-Pedic Customer Service. Hours: Mon. - Fri., 8am to 8pm and Sat. 8am to 5pm.
 
Tempur-Ergo Grand (pre-2013)
Call 800-821-6621 Tempur-Pedic Customer Service. Hours: Mon. - Fri., 8am to 8pm and Sat. 8am to 5pm.
 
Tempur-Ergo Premier and Grand (2013)
Call 800-821-6621 Tempur-Pedic Customer Service. Hours: Mon. - Fri., 8am to 8pm and Sat. 8am to 5pm.
 
Adjustable Base Customer Service Contact/Support Numbers
 
 

Mattress/ Pillow Protectors

Manufacturer
View Warranty
How to File a Claim
 
PureCare/Fabritech
See Packaging
Call 800-758-8563 Purecare/Fabritech Customer Service for assistance. Hours: Mon. – Fri. 7am to 4pm (PT)
 
Guardsman G-Pad or Soilshield
See Packaging
Call 800-253-3957 Guardsman Customer Service. Hours: Mon – Fri 8:30am – 6pm (ET)
 
Fabrictech Guardsman Customer Service Support Numbers
 
 
 
 
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